Summary:

This tech support ticket system report provides a structured overview of ticket data analysis to improve customer support processes. Built using interactive data visualization, it presents clear insights into ticket analysis across source, priority, and day type. Using a business intelligence and analytics approach, it enhances service desk management with focused tracking and faster decision-making based on real-time metrics.

Key Insights of This Report:

This dashboard presents key support ticket analysis KPIs:

• Total Tickets: 2,400
• Closed Tickets: 2,268
• Open Tickets: 132
• First Response Time: 1 min 33 sec
• Avg Resolution Time: 35 sec
• Average Survey Rating: 3.01

It categorizes tickets by type, including product setup, bug reports, and feature requests. Tools support team workflows using service desk management tools. A structured business intelligence dashboard enables monitoring across teams and timelines. This layout supports advanced data analytics and visualization, powered by modern business intelligence services for strategic analysis in support environments.

How To Use This Report Template:

Get started by copying this dashboard to your Looker Studio account. Upload your dataset to explore ticket data analysis and improve service desk management using built-in filters and interactive data visualization.