Internal Communication App for Remote Teams

A US-based remote-first SaaS company with over 200 employees across 7 time zones was struggling with fragmented communication tools, Slack for messaging, Zoom for calls, and Google Docs for collaboration. This led to tool fatigue, rising costs, and scattered data. The goal was to develop a unified internal communication platform that enabled real-time chat, scheduled and ad-hoc video calls, threaded discussions, and role-based group channels, all optimized for low bandwidth and privacy compliance. Post-launch, the company observed a 47% decrease in tool-switching, faster decision-making cycles, and improved engagement across distributed teams.

Solution Approach

Designed a modular communication platform with messaging, file sharing, and video calling in one interface
Built group channels, private DMs, and topic-based threads with emoji reactions and @mentions
Integrated calendar-based smart scheduling for auto-time-zone–adjusted meetings
Embedded Jitsi-based video calls with screen sharing and session recording
Enabled offline mode and message sync for mobile users in low-bandwidth areas
Built admin dashboards to manage user roles, data retention, and compliance settings
Deployed via CI/CD with over-the-air (OTA) updates and staged rollouts

Benefits

47% reduction in tool-switching events per user per day
65% of video calls now happen within the same app
Reduced communication latency through persistent WebSocket connections
Lower operational costs by eliminating multiple third-party licenses
Increased transparency via searchable message archives and threaded conversations
Improved mobile experience in low-connectivity zones (especially in APAC regions)