Mobile App for Smarter Delivery & Real-Time Tracking

A national logistics and supply chain provider faced challenges in managing its field agents responsible for last-mile deliveries. The existing system relied heavily on manual paperwork, phone calls, and outdated tracking tools. This resulted in delayed deliveries, inaccurate records, and poor visibility for internal teams and customers. To address these issues, a custom mobile app powered by AI-driven features was developed for field agents. The AI layer enabled predictive delivery time estimates, route optimization based on traffic patterns, and automatic anomaly detection for delayed or missed stops. Additionally, the app utilized AI-based OCR to extract package details from labels in real time, reducing manual entry errors. By integrating AI with GPS tracking, real-time sync, and digital proof-of-delivery, the company significantly improved operational efficiency, enhanced customer satisfaction, and reduced delivery errors by 35%.

Problem Statement

Field agents lacked a unified platform to track deliveries, record delivery proof, and report issues.
The absence of GPS tracking limited visibility into field activity and route optimization.
Delivery confirmation was paper-based, often delayed or misplaced.
Backend systems were updated manually at the end of the day, leading to delays in data entry and reconciliation.
Operational inefficiencies caused inaccurate reporting and customer dissatisfaction.

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Solution Approach

Designed a user-friendly mobile interface for delivery agents with offline-first capability.
Coordinates live GPS following with energetic course visualization and Estimated time of arrival calculation.
Enabled digital proof-of-delivery capture through signature, photo, and timestamp.
Built real-time syncing between mobile and backend to ensure up-to-date status for operations teams.
Implemented automated notifications for failed deliveries, schedule changes, and critical alerts.
Added admin-level access via a web portal for route planning, delivery history, and agent monitoring.
Integrated the solution with the company’s ERP system to centralize delivery data, automate reconciliation, and enhance supply chain visibility.

Benefits

35% boost in operational efficiency achieved by introducing real-time visibility into logistics, enabling faster decisions, better coordination, and reduced delays across operations.
400+ manual paperwork tasks eliminated daily through the adoption of streamlined digital workflows, significantly cutting administrative workload and human error.
120+ failed deliveries prevented every month using live GPS tracking and route optimization, ensuring timely arrivals and improved customer satisfaction.
Delivery update latency reduced from 45 minutes to just 5, providing near-instant updates to customers and internal teams for better transparency and service.
20% reduction in customer support tickets after implementation, driven by improved delivery reliability, faster updates, and proactive communication tools.