Reducing Employee Attrition for a Global IT Services Firm with BI-Powered HR Analytics

A leading global IT services provider with operations in over 20 countries faced rising attrition rates that threatened project delivery timelines and increased hiring costs. Despite competitive compensation and benefits, employee engagement levels remained inconsistent across regions, and exit interviews offered limited actionable insights. To address these issues, a comprehensive Business Intelligence (BI) solution was implemented to consolidate HR data from performance systems, engagement surveys, and attendance records. Predictive attrition models were developed to identify high-risk employees proactively, enabling targeted retention strategies. Interactive dashboards and heatmaps provided HR leaders with clear visibility into engagement trends and potential attrition hotspots across departments and geographies. Within 8 months, the firm reduced employee turnover by 22%, significantly lowering hiring costs and improving project continuity.

Problem Statement

Employee turnover exceeded industry benchmarks, increasing recruitment and training expenses.
HR teams lacked a unified platform to monitor engagement and identify early signs of disengagement.
Regional differences in attrition drivers were not visible in existing reports, limiting the effectiveness of global retention programs.
Manual analysis of engagement survey results delayed response times, missing critical intervention windows.
Management lacked actionable insights to address team-specific morale or performance issues.

Solution Approach

Centralized HR data from multiple global systems into a single SQL Server data warehouse, ensuring consistency across regions.
Engineered key engagement metrics, including performance ratings, absenteeism trends, tenure, and survey scores.
Developed predictive attrition models using Python’s scikit-learn, assigning individual attrition risk scores.
Created interactive Power BI dashboards displaying engagement levels, attrition heatmaps, and drilldowns by region, department, and manager.
Set up automated notifications in Microsoft Teams for HR managers when attrition risk thresholds were exceeded.
Ran workshops for HR business partners on interpreting BI insights and executing personalized retention strategies.
Benchmarked attrition trends against industry data to identify competitive gaps and guide compensation adjustments.

Benefits

22% reduction in employee turnover within 8 months
Faster identification of disengaged employees, enabling timely HR interventions
Improved employee satisfaction scores through personalized engagement initiatives
Reduced hiring costs and project delays by retaining key talent
Enhanced strategic workforce planning with accurate attrition forecasting

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