A global enterprise IT service provider based in Toronto, Canada, managed over 20,000 infrastructure alerts daily across multiple cloud and on-prem environments. The operations team struggled with excessive false positives and redundant incident notifications, which distracted engineers from genuine issues. To optimize response efficiency, the company partnered with our engineering team to deploy an AI Ops-driven alert suppression system that filtered redundant events and grouped related incidents intelligently.
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Reduction in redundant alerts
Decrease in false-positive incident tickets
Improvement in MTTA
Industry: IT Operations & Cloud Services
Services: AI Ops, Automation, Monitoring Optimization
Region: Canada
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