A global BPO headquartered in Manila, Philippines, managed chat and email support for international clients across telecom, retail, travel, and finance domains. They required a scalable NLP engine that could analyze sentiment, tag intents, and classify conversations across multiple languages. The organization partnered with our engineering team to develop a high-throughput NLP-as-a-Service (NLPaaS) platform capable of processing tens of millions of messages daily.
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Messages/day processing capacity
ms NLP API latency
Reduction in manual tagging workload
Industry: BPO & Customer Support
Services: NLP-as-a-Service, AIaaS, Automation
Region: Philippines
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