Secure AI API Integration for Automated Claims Verification

A large insurance firm headquartered in Dubai, UAE, relied on manual document checks for claim validation. Policy documents, IDs, and receipts were reviewed by staff, resulting in long turnaround times and frequent human errors. To strengthen security and accelerate workflows, the firm engaged our AI engineering team to implement a secure AI-driven document verification system tightly integrated with their claims portal.

Problem Statement

Manual verification extended claim processing cycles beyond 48 hours.
Document uploads lacked integrity validation and traceability.
Sensitive PII data was exposed to analysts during manual review.
No encryption or masking standards across API transactions.
Limited audit visibility for compliance with insurance regulations.

Solution Approach

Defined intents for room service requests, housekeeping, restaurant bookings, spa Developed a FastAPI-based integration layer bridging the insurer’s portal and AI verification engine.
Implemented document parsing via Amazon Textract and entity extraction using AWS Comprehend.
Encrypted all inbound + outbound payloads with AES-256, ensuring zero plaintext exposure.
Integrated HashiCorp Vault for secure API key management and automated rotation.
Added CloudTrail + GuardDuty to monitor every API call, generating tamper-proof audit logs.
Stored outputs in PostgreSQL with encrypted columns and masked identifiers.
Designed a role-based dashboard for auditors to track claim verifications and exceptions securely.

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